Customers achieve maximum return on their investments in systems provided by Unified Solutions by using Unified Solutions broad range or professional services. 

The software and hardware vendors represented by Unified Solutions offer extensive support, maintenance and consulting services to support customers as well.

Installation and Systems Integration

Unified Solutions provides full installation services for all of its products as well as other complementary products such e-mail service and internet access.

Training

Unified Solutions provides:

• On-site systems administrator training
• On-site end-user training
• Technical training by vendors at vendor’s locations or on-site.
• On-line training for administrators and end-users.

Technical Support and Maintenance

Unified Solutions provides technical and maintenance support plans customized for individual customer needs by telephone, on-line or on-site.  Various support and maintenance plans are offered by its vendors through Unified Solutions including phone support, 7X24 support and a single incident plan.

Captaris RightFax provides a large database of tech notes that are helpful in administration of RightFax.  The notes are available at www.rightfax.com/support/#knowledgebase.

A document, “RightFax Support Plans”, discusses the support plans that are available for RightFax and how to order from Unified Solutions.  This document is available for down loading by clicking on RightFax Support Plans.pdf.

Solution Development and Consulting

Unified Solutions’ staff has extensive experience in information systems planning and design.  This experience is available to customers and prospects as part of the normal selling process.  Or it is available on a contractual basis when workflow or business analysis is needed in defining the project or providing proof of concept.

Captaris provides Consulting Services to Unified Solutions customers and prospects to assist in planning and designing complex e-Document and Alchemy projects.